We At eplanet have a very eyesight, an image being the highly regarded outsourcing techniques remedies service provider for organizations in order to function perpetually to explain and advance operations to suit your business structure.
With zealous dedication and focus, we can provide the most effective solutions to fulfill your strong desires. Our doctrine is focused on our clients achievements, as the prosperity of our clients reflects the prosperity of our business, we give our clients the maximum significance and goal. ePlanet is made up of a dynamic and hugely inspired team of specialists.
ePlanet manages close to a dierected system designed about the following infrastructure:
.Open programs architecture
.Xp computer and 2003 servers
.Totally included Graphical Consumer Interface
.Well not required A digital PSTN Gateways
.Well not required Telephone servers
.Sizzling back up failover architecture
.Well not required telco providers on sonic fence arena with 2 paths to CO
.Safe intercontinental Voice over internet protocol network
.SQL Info warehouse
.Safe system and connectivity
.Software Versus DMZ
.Maintained VPN, Non-public Network
.Fedex with heavy duty diesel generators backup
Multi-Station Sales and marketing communications:
Phone, Fax, and Net (Speak and electronic-mail)
Automatic Get in touch with Representative (ACD) – Routes tone of voice and info traffic according to precise enterprise rules plus the talent-degree attributes of readily available agencies, no matter position.
Intelligent Phone Call The navigation:
Intelligent Words-Over-Net Get in touch with The navigation (a consumer on the web can speak to a realtor applying his Personal computer microphone stand and phone speaker – while using broker taking the get in touch with.
Web-Callback With Smart Get in touch with The navigation:
Enables your visitors online to obtain an automated Net get in touch with back again immediately, or adobe photoshop at a described time.
E-mail, Voicemail message & Fax Supervision With Smart The navigation:
Improves your information managing response situations by queuing and circulating electronic-mail and faxes delivered to agencies in ideal workgroups when they become readily available.
Web-Speak To Smart The navigation:
Queues, routes, and distributes customer chat classes for your agencies according to your company conditions.
Chat abilities incorporate:
a- Integrated Push Know-how – Permits agencies to specifically talk with the shopper and primary their internet browsers to online types, URLs, marketing promotions, or basic information and facts.
b- Net-AllianceVersusVariety Giving – Permits multiple company-surfing around classes among agencies and consumers for dwell, active company- windvd surfing around and types giving.
Interactive Words Response (IVR) Get in touch with The navigation:
Enables that you customize get in touch with generally flows and supply automatic tone of voice selections that obtain get in touch with course-plotting information and facts and customer IDs and offer pre-documented bulletins.
E-mail Investigation with Automated and Somewhat-Automated Response:
Intelligently and on auto-pilot does respond to electronic-mail concerns or on auto-pilot routes electronic-mail concerns to agencies as well as encouraged answers.
We are known for give our workforce the most effective exercising and knowledge and also it will the most effective chances. Providing our clients while using ideal solutions and having a pool of highly skilled specialists provides a footing through our rivals.
Visit our website to find out more and let us acquire your company one stage further.
